we are the Survey Specialists
85 River Street, Waltham, MA 02453
In-Center Hemodialysis (ICH) CAHPS® Survey Program
The objective of the ICH-CAHPS® Survey is to help dialysis facilities understand and improve the level of
care their patients experience, and to measure how patient perceptions change over time.
The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) In-Center Hemodialysis
Survey is designed to measure the experiences of people receiving in-center hemodialysis (ICH) care from
Medicare-certified dialysis facilities. Beginning in calendar year 2014, the In-Center Hemodialysis CAHPS®
Survey, also referred to as the ICH CAHPS® Survey, will be conducted for ICH facilities by survey vendors
approved by the Centers for Medicare & Medicaid Services (CMS).
The End Stage Renal Disease Prospective Payment System Final Rule for CY2014 requires each in-center hemodialysis facility serving
more than 30 patients in 2013 to contract with a CMS-approved survey vendor to administer the ICH CAHPS Survey on its behalf.
DataStar's CAHPS® Experience
DataStar is a CMS-approved vendor for the ICH-CAHPS® program as well as the CAHPS® Hospice Survey.
Our direct experience with ICH-CAHPS® surveys includes administration to patients in over 2,000 dialysis facilities in 2012, and working
with Fresenius Medical Care (FMC-NA) on patient satisfaction surveys since 1998. DataStar is also a preferred vendor of the National
Renal Administrators Association (NRAA) and the Renal Services Exchange (RSE).
We offer all modes of data collection recommended by CMS:
DataStar provides a complete solution to help you meet CMS requirements. We will manage all survey program details from obtaining
your patient database from CMS to data collection to final reporting and submission of your data to CMS. We can administer your survey
in English, Spanish or other languages approved by CMS.
Contact us today to begin the process and ensure you are in compliance with CMS guidelines.
Basic report deliverables include a 3-4 page summary report, presenting results in a user-friendly manner with charts and tabular data,
and a full set of crosstabulations showing detailed results to each individual question by patient demographics. Sample deliverables
available on request. DataStar provides reports with global ratings for physicians, staff, facility and overall ratings, as well as composite
scores for sub-sections of the ICH-CAHPS® survey. These summary scores are calculated in accordance with appropriate CMS
Optionally, DataStar can generate custom-built reports to meet the individual needs of our clients. Where appropriate, data analysis and
reporting may compare individual facilities to other facilities within the network, based on region, business unit or other groupings.
Our ICH-CAHPS® team possesses a broad range of proven research expertise and specialized skills. They are motivated, dedicated,
creative and often go beyond what seems humanly possible to ensure that your project is a success. We emphasize teamwork and
cooperative efforts to ensure optimal quality and level of service.
DataStar provides the same level of customer service and attention for independent facilities, small groups of facilities or large networks.
We have a strong track record for delivering the highest possible level of accuracy and timeliness to our clients regardless of size.
Acting as a Business Associate under HIPAA, DataStar is committed to implement and maintain commercially appropriate security
safeguards to ensure that Personal Health Information ("PHI") obtained by or on behalf of our clients is not used or disclosed by us in
violation of client requirements.
Such safeguards are designed to protect the confidentiality and integrity of PHI or other confidential information obtained, accessed or
created from or on behalf of our clients. Security measures maintained by DataStar include administrative safeguards, physical
safeguards and technical safeguards as necessary to protect confidential information.
For more information
Please complete the form below for more information or to receive a free, no obligation estimate on administering your ICH-CAHPS®
survey program. We will respond to your request as quickly as possible (often within 20 minutes!).