we are the Survey Specialists
85 River Street, Waltham, MA 02453
CAHPS® Hospice Survey Program
The objective of the CAHPS® Hospice Survey is to help hospice providers understand and improve the level
of care their patients and primary caregivers experience, and to measure how perceptions change over
The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Hospice Survey was designed
to measure and assess the experiences of patients who died while receiving hospice care, as well as the
experiences of their informal primary caregivers. The CAHPS® Hospice Survey is being administered nationally
beginning in 2015.
The Centers for Medicare & Medicaid Services (CMS) requires all Medicare-certified hospices with at least 50 eligible decedents per year
to participate in the CAHPS® Hospice Survey.
DataStar's CAHPS® Experience
DataStar is a CMS-approved vendor for the CAHPS® Hospice Survey as well as the In-Center Hemodialysis (ICH) CAHPS® program.
Our direct experience with CAHPS® surveys includes administration to patients in over 2,000 dialysis facilities since 2012, and working
with Fresenius Medical Care (FMC-NA) on patient satisfaction surveys since 1998. DataStar is also a preferred vendor of the National
Renal Administrators Association (NRAA) and the Renal Services Exchange (RSE).
We offer the following modes of data collection recommended by CMS:
DataStar provides a complete solution to help you meet CMS requirements. We will manage all survey program details from data
collection to final reporting and submission of your data to CMS. We can administer your survey in English, Spanish or other languages
approved by CMS.
Contact us today to begin the process and ensure you are in compliance with CMS guidelines.
Basic report deliverables include a 3-4 page summary report, presenting results in a user-friendly manner with charts and tabular data,
and a full set of crosstabulations showing detailed results to each individual question by patient demographics. Sample deliverables are
available on request. DataStar provides reports with global ratings for physicians, staff, facility and overall ratings, as well as composite
scores for sub-sections of the CAHPS® Hospice survey. These summary scores are calculated in accordance with appropriate CMS
Optionally, DataStar can generate custom-built reports to meet the individual needs of our clients. Where appropriate, data analysis and
reporting may compare individual providers to other facilities within the network, based on region, business unit or other groupings.
Our CAHPS® Hospice team possesses a broad range of proven research expertise and specialized skills. They are motivated, dedicated,
creative, and often go beyond what seems humanly possible to ensure that your project is a success. We emphasize teamwork and
cooperative efforts to ensure optimal quality and level of service.
DataStar provides the same level of customer service and attention for independent facilities, small groups of facilities or large networks.
We have a strong track record for delivering the highest possible level of accuracy and timeliness to our clients regardless of size.
Acting as a Business Associate under HIPAA, DataStar is committed to implement and maintain commercially appropriate security
safeguards to ensure that Personal Health Information ("PHI") obtained by or on behalf of our clients is not used or disclosed by us in
violation of client requirements. Such safeguards are designed to protect the confidentiality and integrity of PHI or other confidential
information obtained, accessed or created from or on behalf of our clients. Security measures maintained by DataStar include
administrative safeguards, physical safeguards and technical safeguards as necessary to protect confidential information.
For more information
Please complete the form below for more information or to receive a free, no obligation estimate on administering your CAHPS® Hospice
survey program. We will respond to your request as quickly as possible (often within 20 minutes!).