The coding process usually begins with a "comment summary" (a list of paraphrased verbatim responses from a portion of completed surveys). From the comment summary, numeric codes are assigned for the most frequently occurring response categories.
Client input is always an important facet of the coding process. From development and approval of the "codebook", questions about technical terms used, or any other questions about respondents' comments, we are always in contact with you during the coding stage. Our goal in coding is to provide thorough, informed interpretation of responses, while remaining objective through the coding process.